If you cannot sign in, use the account’s password-reset option and check that your contact details and security answers are correct. If you can access your account, send a message through your journal; for urgent technical or payment issues, contact the Universal Credit helpline listed on GOV.UK. Tell your work coach if you cannot use the online service because of disability, limited digital access or another difficulty, as alternative support may be available. Never share your password or security codes with anyone.