A Jobcentre appointment is usually part of the Universal Credit claim process, but attending one does not by itself confirm eligibility. You may be asked to verify your identity, discuss your circumstances and agree a claimant commitment with a work coach. The Department for Work and Pensions (DWP) makes the eligibility decision using your individual circumstances and evidence. If you cannot attend, contact your work coach as soon as possible to explain why and ask about rearranging the appointment or any reasonable adjustments.