You normally claim Universal Credit online through GOV.UK, although you can ask the Universal Credit helpline for help if you cannot claim digitally. You will need details such as your National Insurance number, identity documents, bank details, rent information and income. Your first payment is usually made about five weeks after you claim, but the exact timing depends on your assessment period and circumstances. In Scotland, you can ask for payments twice a month and may be able to have the housing-cost element paid directly to your landlord. Check the official GOV.UK guidance for current rules and support options.