Your local council does not usually manage Universal Credit; claims are handled by the Department for Work and Pensions (DWP). Apply and manage your claim through the official GOV.UK Universal Credit service, or contact your work coach through your online journal. The council may still help with Council Tax Reduction, housing advice, emergency support or digital access, so check its website or customer services team. For claim-specific decisions, rely on the DWP or your work coach’s guidance.