Citizens Advice offers free, confidential Help to Claim support for people who are considering or starting a Universal Credit claim. An adviser can explain the application process, help you prepare information, and support you until your first payment, but the Department for Work and Pensions (DWP) decides your claim. You may be able to get help online, by phone or through a local Citizens Advice service, depending on where you live. Check the latest details on the Citizens Advice and GOV.UK websites before applying.