Housing Benefit is usually claimed through your local council, so a Jobcentre appointment is not normally needed just to make a Housing Benefit claim. If you claim Universal Credit instead, your work coach may arrange Jobcentre appointments, and your housing costs are usually dealt with as part of that claim. Check any appointment message carefully and contact your work coach or council promptly if you cannot attend or need reasonable adjustments. You can confirm the correct process on GOV.UK or your council’s website, as arrangements depend on your circumstances and where you live.