Citizens Advice can help you check whether Housing Benefit may apply, identify the right authority, complete forms and gather supporting evidence. In many areas, new working-age claims are usually made through Universal Credit instead, although exceptions can include some pension-age and supported-housing situations. Citizens Advice may also explain a decision, help you request a reconsideration or appeal, and point you to local welfare support. Check the latest guidance on GOV.UK and your council’s website, as the correct process depends on your circumstances.