Council Tax Support processing times vary between councils and depend on whether your application includes all the information and evidence requested. Your council should usually contact you with a decision or ask for further documents, so check your messages and application account if you applied online. If you are waiting, contact the council’s Council Tax or benefits team to ask for an update and explain if you are struggling to pay your bill. Check the decision carefully when it arrives, as you may have review or appeal rights explained in the letter.