Council Tax Support accounts are managed by your local council, so use the council’s official website to find its login, password-reset and contact options. Check that you are using the email address or reference linked to your claim, and avoid creating a second account unless the council tells you to. If you cannot reset your details, contact the council’s Council Tax or benefits team and ask how to update your access or report a change. You can also check GOV.UK for links to your local authority, but the council decides how its online service works.